Tech Support and FAQs
Frequently Asked Questions
How do I create an account?
You can create an account by clicking on Log In and then the Create a New Account button. You will need a valid email address in order to confirm your account.
What if I don't receive the email to set up my account?
Please check your junk/spam folder to see if the message was directed there. If you do not see a message in your inbox or other folders within 10 minutes, please email us at email@example.com. We will respond to your email within one business day of its receipt.
How do I enroll in a course?
Once logged in, click on Catalog. Read the descriptions of the courses and click on Access to enroll in a course. There is currently only one course available in the pilot phase.
Do I have to do the entire training all at once?
These courses are designed that your progress will be saved if you resume your training on the same device. Be sure to click on Yes when it asks if you’d like to resume where you left off. Otherwise, all progress will be lost.
Will I get a certificate of completion?
Yes, certificates of completion are awarded to participants who complete all of the required activities and the evaluation. Please contact us at firstname.lastname@example.org if you have any questions.
How long do I have to complete a course?
There are no deadlines for completing these courses. The course materials are available 24/7. You can complete the course at your own pace and schedule.